Terms and Conditions

Introduction and License

House of Fun is operated under the license issued by the Malta Gaming Authority (MGA). The scope of services includes offering a variety of online pokies and other gambling-related activities to users in Australia. We are committed to providing a secure and enjoyable gaming environment that complies with all applicable laws and regulations.

Eligibility

To participate in the services offered by House of Fun, users must be at least 18 years of age. It is the responsibility of the user to ensure that they are legally permitted to gamble in their jurisdiction. House of Fun reserves the right to restrict access to users from specific regions where online gambling is prohibited.

Account Rules

Each user is permitted to create only one account with House of Fun. It is essential to complete mandatory Know Your Customer (KYC) verification upon registration. Users are responsible for maintaining the security of their accounts and ensuring that their login credentials are confidential. Any unauthorized use of an account may result in account suspension or closure. House of Fun will take necessary actions to prevent account misuse.

Deposits and Withdrawals

House of Fun offers various payment methods for depositing and withdrawing funds. All transactions are processed in accordance with Anti-Money Laundering (AML) compliance obligations. Users must complete verification requirements before withdrawals can be processed. General withdrawal timelines will be communicated to users, and House of Fun reserves the right to delay any transaction pending further verification.

Prohibited Activities

Users are prohibited from engaging in any activities that may be considered cheating, fraud, or bonus abuse. The use of bots, exploitation of system errors, or any unauthorized manipulation of gameplay is strictly forbidden. House of Fun actively monitors for any suspicious activities and will take appropriate action against violators.

Limitation of Liability and Termination

House of Fun holds the right to suspend, restrict, or permanently close any account that violates these Terms and Conditions, fails to comply with regulatory requirements, or engages in suspicious activity. Users acknowledge that House of Fun is not liable for any losses incurred as a result of account suspension or closure.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by House of Fun are subject to specific terms and conditions. Users must comply with all requirements to qualify for bonuses. House of Fun reserves the right to change or withdraw bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

House of Fun is committed to maintaining fair play and game integrity. All online pokies and gaming activities are designed to operate within a fair and regulated environment. Users are encouraged to play responsibly and report any concerns regarding game integrity to the support team.

Fraud Prevention and Security Monitoring

House of Fun employs advanced security measures to prevent fraud and ensure the safety of user information. Continuous monitoring of transactions and gameplay is conducted to detect any irregularities. Users are encouraged to report any suspicious activity they may encounter.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to attempt to resolve the issue. If the matter remains unresolved, users may escalate the complaint in accordance with House of Fun’s complaint handling process, which aims to ensure fair and timely resolution.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

House of Fun is dedicated to promoting responsible gambling. Users have access to various tools to manage their gaming activities, including deposit limits, self-exclusion options, and access to support resources for gambling addiction. We encourage users to gamble responsibly and seek help if needed.

Users may contact the support team for additional information on responsible gambling measures available.

By accessing and using the services provided by House of Fun, users agree to comply with these Terms and Conditions. It is the responsibility of the user to regularly review the terms for any updates or changes.